Terrible service

Never thought I would experience such terrible service from you guys! Firstly you guys took 2 months to take the car for repairs. Now when Ross champion took in the car and that is another nightmare as well as their staff is absolutely rude and don't care. Then after many follow ups, they advised they sent a request for a new bumper on Friday the 28th of October and there's been no response from PMD. I call you and u say there's a backlog. That's absolutely pathetic. I've been without a car for over a week and u are prolonging this matter. It's about time I go to the ombudsman coz I am paying for a service that I am not receiving! Never knew u would do this PMD