SM
Stephen M

1 reviews | Active since Dec 2016

14 May 2017, 21:58

Terrible Service

<p>No communication. No feedback. Wish you had the same effeciency to process our claims that you have to debit our accounts every month. Don't even have the energy to write the story. Just fix it!!!!</p> <p> </p> <p>CL ********** 95</p>

0
Replies (1)
Prime South Africa
Prime South Africa's reply18 May 2017, 17:49
Official

Hello Mke313,

Your uneasiness is noted and respected.

We understand how disheartening it is to be subjected to a ******** act and are truly saddened to learn of the theft of your vehicle.

As client service is extremely important to us, we appreciate the opportunity you have provided to assuage your concern.

We persistently strive to settle all valid claims within the shortest possible time. Having conducted a thorough review of your claim it is clear that the validation of your claim progressed well given the fact that your claim has been registered little less than two weeks ago.

Our Claims Department has also informed us that your dedicated Claims Technician has provided you with a detailed progress report regarding your claim and will continue to work closely with you until the matter is resolved.

Assuring you of our continued best endeavours.

Kind Regards,

The PMD Team