HH
Herisha H
1 reviews | Active since Apr 2022
04 Aug 2025, 12:22
Terrible experience with Prime south africa
Had a bad experience with prime south Africa,they violated the popi act and gave my information to 3rd party without my consent,plus they didn't pay up for my vehicle which they claim the road was under construction and photos of the day of accident you can see no signage or construction there,and they were so rude to me,plus don't want to give me any reports or pictures they had took out,please dnt take this insurance company
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Replies (2)
Prime South Africa's replyOfficial
04 Aug 2025, 15:55Dear Herisha, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply04 Aug 2025, 15:55
Official
Dear Herisha, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
07 Aug 2025, 09:33Hello Herisha M,
Thank you for sharing your experience with us. All client feedback is extremely important to us.
A review of your claim confirmed that the other driver had already taken your contact details at the scene of the accident and approached us to claim. Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Our Market Conduct Team has already been in contact and provided a detailed response regarding the matter.
At Prime, we pride ourselves on offering innovative, budget-friendly insurance solutions. With our comprehensive cover, you can enjoy benefits like fixed premiums and decreasing excess, ensuring peace of mind when you need it most.
Kind regards,
The Prime South Africa Team
Thank you for sharing your experience with us. All client feedback is extremely important to us.
A review of your claim confirmed that the other driver had already taken your contact details at the scene of the accident and approached us to claim. Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Our Market Conduct Team has already been in contact and provided a detailed response regarding the matter.
At Prime, we pride ourselves on offering innovative, budget-friendly insurance solutions. With our comprehensive cover, you can enjoy benefits like fixed premiums and decreasing excess, ensuring peace of mind when you need it most.
Kind regards,
The Prime South Africa Team
Prime South Africa's reply07 Aug 2025, 09:33
Official
Hello Herisha M,
Thank you for sharing your experience with us. All client feedback is extremely important to us.
A review of your claim confirmed that the other driver had already taken your contact details at the scene of the accident and approached us to claim. Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Our Market Conduct Team has already been in contact and provided a detailed response regarding the matter.
At Prime, we pride ourselves on offering innovative, budget-friendly insurance solutions. With our comprehensive cover, you can enjoy benefits like fixed premiums and decreasing excess, ensuring peace of mind when you need it most.
Kind regards,
The Prime South Africa Team
Thank you for sharing your experience with us. All client feedback is extremely important to us.
A review of your claim confirmed that the other driver had already taken your contact details at the scene of the accident and approached us to claim. Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Our Market Conduct Team has already been in contact and provided a detailed response regarding the matter.
At Prime, we pride ourselves on offering innovative, budget-friendly insurance solutions. With our comprehensive cover, you can enjoy benefits like fixed premiums and decreasing excess, ensuring peace of mind when you need it most.
Kind regards,
The Prime South Africa Team