Terrible experience. I REGRET USING PMD AS MY INSURANCE.

I regret taking my Mercedes Benz’s to prime media. They are so unreliable: got into a car accident on the 14th of January, they took it to go bid and said an assessor will have to assess it. They then never sent me a report of the assessment the went ahead and took it to a panel beater in pta west. Not taking it to Mercedes Benz or an accredited dealer. The panel beater only worked on the body the assessor never assess if the accident had affected the engine, the engine was never assessed. Took my car from the panel beater after 2months drive it home after one day the engine light was on and flushing out smoke I then had to take it back to the repairer. The guy said he’s not a mechanic he’s just a panel beater , my worry is why is PMD taking my car to someone who has no clue about engines especially a Mercedes, and why is as the assessment not done accordingly. When a car is involved in an accident the first thing we check is the engine. The assessor never came back to me. I’m dealing with a lady called Wendy at PMD she said senior assessor will be calling me to inform me, but no one has called me. The panel beater decided to drive my car to a dealership without my concern , after I told him the car is not drivable. That could affect the whole engine. No one is liable for my car even Wendy said it. The panelbeater is blaming PMD. And PMD is blaming the panel beater. No one cares. It’s been months. Since January, and this was not a major accident , they only fixed the part they saw on the picture. An assessment was not done , otherwise my engine wouldn’t have been okay. NO ONE IS LIABLE FIR MY CAR. I’m in pta today they wanted to take to a Merc dealer in the south of JHB. It’s like my car is a business transaction. Until no one is responsible. Everyone is blaming the assessor. Till now the assessor hasn’t called me as per Wendy in legal department and decided to hang up on me. After they drove my car Mercedes Benz that has never had an engine light on and smoked to a dealer without my consent.