Terrible customer service from top to bottom

Good day ....where to start lets see Firstly I would like to say what terrible customer service from pmd....I would not recommend you guys to any one and going forward we will be change insurance companies.....

It's been a terrible couple of months trying to deal with you people from waiting weeks for a claim to be approved terrible service from your call center to your claims department to aventually thing getting done so we thought to our car going in to the panel shop only to find out damages from the accident were not approved for repairs....to them fighting to find out why not call after call to your call center then to your assessor which has no way off talking or dealing with a customer to your manager by the name of Brian witch we thought was helping we are still waiting for Brian to get back to us and every time you call he is busy or on a call and will get back to you which he never does nor does any other manager or we want as a paying customer is for you as the insurance we pay for every month to at least give some form of feed back let us know what is happening ....this had been absolutely terrible service and an inconvenience