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Mabothe M
1 reviews | Active since Aug 2011
12 Nov 2024, 20:53
TERRIBLE CLAIMS EXPERIENCE
I was involved in a car accident a while back and I’ve been sent from pillar to post. I lodged a complaint and all I got was an acknowledgment. I am appalled by the service from this insurer. I’ve comp**** with all their requests for information and yet here we are, months later. Can this claim please be escalates for resolution? MX*** your customer has had to resort to this platform because your claims assessors are clearly playing games instead of finalising the claim per your “promises”! STAY AWAY FROM PMD if you want peace of mind! Quick to collect premiums, but at your time of need? Typical insurance shark!
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Replies (2)
Prime South Africa's replyOfficial
13 Nov 2024, 07:20Dear Mabothe ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply13 Nov 2024, 07:20
Official
Dear Mabothe ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
18 Nov 2024, 08:47 Hello Mabothe M
Thank you for your post. We assure you that Prime prides itself on providing world-class client service at every interaction.
At Prime, we pride ourselves on promptly paying all valid claims within the shortest time possible. Our Claims Team is working diligently to ensure that your claim is finalized without further delay and has undertaken to continue to keep you updated regarding the progress of your claim.
Our Claims Department has confirmed that you should be getting phoned with the outcome of your claim early this week.
As you may know, Prime has a skilled market conduct team that specializes in ensuring that our clients's voices are heard and aids in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
Thank you for your post. We assure you that Prime prides itself on providing world-class client service at every interaction.
At Prime, we pride ourselves on promptly paying all valid claims within the shortest time possible. Our Claims Team is working diligently to ensure that your claim is finalized without further delay and has undertaken to continue to keep you updated regarding the progress of your claim.
Our Claims Department has confirmed that you should be getting phoned with the outcome of your claim early this week.
As you may know, Prime has a skilled market conduct team that specializes in ensuring that our clients's voices are heard and aids in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
Prime South Africa's reply18 Nov 2024, 08:47
Official
Hello Mabothe M
Thank you for your post. We assure you that Prime prides itself on providing world-class client service at every interaction.
At Prime, we pride ourselves on promptly paying all valid claims within the shortest time possible. Our Claims Team is working diligently to ensure that your claim is finalized without further delay and has undertaken to continue to keep you updated regarding the progress of your claim.
Our Claims Department has confirmed that you should be getting phoned with the outcome of your claim early this week.
As you may know, Prime has a skilled market conduct team that specializes in ensuring that our clients's voices are heard and aids in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team
Thank you for your post. We assure you that Prime prides itself on providing world-class client service at every interaction.
At Prime, we pride ourselves on promptly paying all valid claims within the shortest time possible. Our Claims Team is working diligently to ensure that your claim is finalized without further delay and has undertaken to continue to keep you updated regarding the progress of your claim.
Our Claims Department has confirmed that you should be getting phoned with the outcome of your claim early this week.
As you may know, Prime has a skilled market conduct team that specializes in ensuring that our clients's voices are heard and aids in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA Team