1 reviews | Active since Dec 2016
TERRIBLE CLAIM PROCESS
<p>· HOW I REGRET JOINING THE PRIME MERIDIAN DIRECT INSURANCE.</p> <p>· I have been a good client paying my premiums since 1 July 2015 and I am on plan 4 which is the highest saving plan on PMD.</p> <p>· My car got an accident on the 8 March 2017, the person who bumped me on the back gave me all her insurance details for claim, of which I called her insurance and they confirmed the accident claim and gave me the claim number for my insurance claim.</p> <p>· I reported the accident the same day to PMD and they forwarded me the claims forms, I completed the forms with all the relevant information including the 3rd party insurance details and all the relevant documents they need.</p> <p>· The person responsible for my claim is Donovan Olivier. All the time when I need to know the progress of the claim, I had to personally call him and after calling him I will receive an sms giving me update that my claim is complete and has been sent for final decision.</p> <p>· I receive the same sms every time I call him, is like they are trying to make me keep quiet, the last time I ask him why is my claim not reaching the end as it’s been sent for final decision since the 6 April according to the sms.</p> <p>· He told me he will came back to me before that end of the week that was last week , I haven’t heard anything from him and it’s a new week.</p> <p>· It’s very disappointing that I am driving a damaged car because I don’t have any other car to use, it almost the 3rd month now and my claim is not being finalised.</p> <p>· I regret joining PMD, useless, VERY DISAPOINTED AND ANGRY.</p>
Hello vinnahd,
We appreciate the time you have taken to note your frustration and fully empathise with your position.
A review of your experience with us revealed that a delay was due to the fact that we experienced difficulties in contacting the third party.
We do however assure you that we perform our investigations not for the sake of creating unnecessary delays but for the protection of all of our clients.
Our Claims Department has confirmed that we did indeed provide you with regular feedback regarding the progress of your claim whenever requested.
Nonetheless, we are glad to confirm that following the validation of your claim, it has been approved for the benefit due in terms of your policy and that the outcome has been communicated to you.
Assuring you of our best continued endeavours on your behalf.
Kind Regards,
The PMD Team
Hello vinnahd,
We appreciate the time you have taken to note your frustration and fully empathise with your position.
A review of your experience with us revealed that a delay was due to the fact that we experienced difficulties in contacting the third party.
We do however assure you that we perform our investigations not for the sake of creating unnecessary delays but for the protection of all of our clients.
Our Claims Department has confirmed that we did indeed provide you with regular feedback regarding the progress of your claim whenever requested.
Nonetheless, we are glad to confirm that following the validation of your claim, it has been approved for the benefit due in terms of your policy and that the outcome has been communicated to you.
Assuring you of our best continued endeavours on your behalf.
Kind Regards,
The PMD Team