AR
Anrich R

1 reviews | Active since May 2017

19 May 2017, 16:57

Terrible Assessing By PMD

<p>Please help me to understand how an assessor can decline an additional request from panel beaters saying its not accident related when my car has ONLY been knocked and recieved impact to this area of my car when the accident in question occurred.</p> <p> </p> <p>Prime Meridian Direct has declined additional costs that is only being seen now that cars bumper and grill has been removed. I can not understand the assessors reasoning.</p> <p> </p> <p>I have been a loyal customer since 2013, all previous accidents have been lodged and made aware to PMD and on that alone it is clear that the damage to my car is related to the accident in question.</p> <p> </p> <p>This kind of behaviour makes me question why I should stay a loyal customer to PMD.</p>

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Replies (1)
Prime South Africa
Prime South Africa's reply25 May 2017, 17:18
Official

Hello ARAtties,

Client service is extremely important to us and we therefore sincerely appreciate the time you have taken to bring your unease to our attention.

An independent assessor was assigned to review the additional repair costs requested by your chosen repairer. Whilst the repairer quoted excessively for the repair of your vehicle, we have negotiated the additional repair costs and your vehicle should be back on the road soon.

This is just one of the many promises we deliver upon to all our clients in addition to our guarantee of fixed premiums for life, regardless of your claims history.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team