PM
Phila M
1 reviews | Active since Oct 2018
27 Oct 2021, 22:05
Technicians sits on claims and takes forever to finish investigation and are not contactable. What an inconvenience
On Monday, 18th October 2021, I had an accident and the Road Side Assistance came and towed the vehicle.
That was it.
10 days PMD has NOT DECIDED whether they'll repair the car or not. According to them an Assessor saw the vehicle on Wednesday last week but it's Wednesday today and they haven't decided.
Their technician is NOT reachable to tell me what are we waiting for to decide 🤔. When will repairs start?
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
27 Oct 2021, 22:28Dear Phila M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply27 Oct 2021, 22:28
Official
Dear Phila M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
03 Nov 2021, 22:24Dear Phila M,
Thank you for your post. All client feedback greatly aids us in our aim to improve our internal processes and to provide great customer service. We appreciate the time you have taken to alert us to your experience.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
We are pleased to note that the validation of your claim is within our preferred turnaround times and is proceeding as expected. We confirm that the claims team is working diligently to ensure that your claim is finalised is within the shortest possible time.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply03 Nov 2021, 22:24
Official
Dear Phila M,
Thank you for your post. All client feedback greatly aids us in our aim to improve our internal processes and to provide great customer service. We appreciate the time you have taken to alert us to your experience.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
We are pleased to note that the validation of your claim is within our preferred turnaround times and is proceeding as expected. We confirm that the claims team is working diligently to ensure that your claim is finalised is within the shortest possible time.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team