QF
Queen F
1 reviews | Active since Dec 2017
11 Aug 2022, 09:10
Teboho Mokhati
Hello Very Disappointed with PMD.My claim was fast approved but now the car is parked wrapped in plastics in the Panelbeater for waiting for PMD to authorize a genuine bumper for my car.Now i have to run between the Panelbeater and PMD insurance make calls every time is stories .Panelbeater told me my car will be fixed within 7 to 10 working days that I have no problem with.This week is the 5th week my car is at the Panelbeater for the past two weeks they can’t work on it because of the stories from PMD.
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
11 Aug 2022, 11:23Dear Teboho M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply11 Aug 2022, 11:23
Official
Dear Teboho M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
QF
Queen F's updateReviewer Update
11 Aug 2022, 11:42This week and last week it’s the some answer will get back to you within 2 working days.I am not happy at all
QF
Queen F's update11 Aug 2022, 11:42
Reviewer Update
This week and last week it’s the some answer will get back to you within 2 working days.I am not happy at all
Prime South Africa's replyOfficial
14 Aug 2022, 20:10 Dear Teboho M
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated and approved within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that the correct parts are sourced.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of parts.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated and approved within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that the correct parts are sourced.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of parts.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply14 Aug 2022, 20:10
Official
Dear Teboho M
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated and approved within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that the correct parts are sourced.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of parts.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated and approved within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that the correct parts are sourced.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of parts.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team