IM
Itumeleng M
1 reviews | Active since Jul 2020
23 Oct 2024, 15:59
Tebogo Patrick NDLOVU
2 months since accident claim I have been sent from pillar to post I took out a loan to pay panel beaters I can't pay back the money because my claim has not been paid out .I have sent every ridiculous proof that you have asked. Now you want proof from the panel beaters as to where he bought the parts to fix the car he gave invoice and proof of my payment but that is still not enough I have never heard of something so crazy. Then you have the nerve to call and want monthly premiums. Where the hell must I get it from whn I am paying a loan with money I don't have! I regret going into business with you because when it really matters PMD is never around anyway!
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Replies (3)
Prime South Africa's replyOfficial
24 Oct 2024, 07:27 Dear Itumeleng , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's reply24 Oct 2024, 07:27
Official
Dear Itumeleng , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
IM
Itumeleng M's updateReviewer Update
25 Oct 2024, 15:14Your 48 hours have passed still nothing accept a silly message about about Pearl Mazibuko who will supposedly look into my claim another week of awaiting some claim I have not received guess I should brace myself for yet another month as well of unpaid claims from PMD .You guys surely know how to disappoint customers. And if I do call on Saturday claims department is closed .mmmh lucky me!!
IM
Itumeleng M's update25 Oct 2024, 15:14
Reviewer Update
Your 48 hours have passed still nothing accept a silly message about about Pearl Mazibuko who will supposedly look into my claim another week of awaiting some claim I have not received guess I should brace myself for yet another month as well of unpaid claims from PMD .You guys surely know how to disappoint customers. And if I do call on Saturday claims department is closed .mmmh lucky me!!
Prime South Africa's replyOfficial
29 Oct 2024, 11:31 Hello Itumeleng,
Thank you for your post.
We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Kindly note that requesting proof of repairs is not done to inconvenience any client, but rather to ensure that the repairs are completed to the highest standards for your safety. The documents are also requested to ensure that you are correctly indemnified.
Our internal Market Conduct Department will contact you to provide you with more clarity on your concerns.
We are pleased to re-confirm that unlike with many other insurers, with Prime South Africa the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
We assure you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime SA Team
Thank you for your post.
We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Kindly note that requesting proof of repairs is not done to inconvenience any client, but rather to ensure that the repairs are completed to the highest standards for your safety. The documents are also requested to ensure that you are correctly indemnified.
Our internal Market Conduct Department will contact you to provide you with more clarity on your concerns.
We are pleased to re-confirm that unlike with many other insurers, with Prime South Africa the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
We assure you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime SA Team
Prime South Africa's reply29 Oct 2024, 11:31
Official
Hello Itumeleng,
Thank you for your post.
We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Kindly note that requesting proof of repairs is not done to inconvenience any client, but rather to ensure that the repairs are completed to the highest standards for your safety. The documents are also requested to ensure that you are correctly indemnified.
Our internal Market Conduct Department will contact you to provide you with more clarity on your concerns.
We are pleased to re-confirm that unlike with many other insurers, with Prime South Africa the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
We assure you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime SA Team
Thank you for your post.
We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Kindly note that requesting proof of repairs is not done to inconvenience any client, but rather to ensure that the repairs are completed to the highest standards for your safety. The documents are also requested to ensure that you are correctly indemnified.
Our internal Market Conduct Department will contact you to provide you with more clarity on your concerns.
We are pleased to re-confirm that unlike with many other insurers, with Prime South Africa the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
We assure you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime SA Team