MM
Mahlatse M

1 reviews | Active since Apr 2018

04 Apr 2018, 12:46

Talk about worst car insurers that come with poor clientele of them all, Prime Meridian Direct

The worst insurer i have ever came across i'm here expressing my greatest disappointment that i have encountered with this ensurer, i since had a minor accident on Jan the 14th even today they are still working on my claims , i have submitted everything they requested from me answered very dull-witted questions and they even went miles to call my network provider and check my call records on the day of accident. Today i'm even the one who has to call them time and again for follow up, i regret every minute of it of taking a car insurance with this organisation, my advise to you don't fall on the same trap that i have. I get so drunk even when i see a lame TV ad of them .

0
Replies (6)
Prime South Africa
Prime South Africa's reply04 Apr 2018, 13:15
Official

Dear MaloloM,

Thank you for bringing your concern to our attention.

Your enquiry has been forwarded to our Market Conduct Department for immediate attention.

A thorough investigation will be conducted and we undertake to provide preliminary feedback by 6 April 2018.

Assuring you of our continued best endeavours on your behalf.

The PMD Team.

MM
Mahlatse M's update04 Apr 2018, 17:20
Reviewer Update
PMD you guys got the never, you reply by telling you"ll get back to me on the 06th for preliminary feedback later on you call me with the so called interview questions that has being done time and over again. I'm going to repeat myself this organisation is "messed up". You then have the nerve to threaten me with with non cooperation lease, ohh wow i'm finished. What non cooperation????
Prime South Africa
Prime South Africa's reply05 Apr 2018, 13:55
Official

Dear MaloloM,

We sincerely appreciate the time you have taken to bring your disquiet to our attention.

It is troubling to hear of your experience as client service is important to us. We would like to express our deepest regret for any inconvenience caused by this rare occurrence.

A review of your claim revealed that your cell phone record data was found to be necessary in order to successfully validate to the circumstances surrounding your accident. Our Claims Department has confirmed that they have advised you of the final task outstanding on you claim, an interview with you, where after it can be submitted for a final decision.

Nonetheless, our Client Representation Department will be in contact with you to provide you with a formal response.

Assuring you of our continued best endeavours on your behalf.

Kind regards,

The PMD Team

MM
Mahlatse M's update06 Apr 2018, 18:56
Reviewer Update
Awaiting patiently for your call on update for the preliminary feedback that was promised for the 06th of April.
MM
Mahlatse M's update10 Apr 2018, 08:39
Reviewer Update
Still no sign of PMD!
MM
Mahlatse M's update23 Apr 2018, 12:50
Reviewer Update
Can someone get Donovan Olivier to give me a call please.