MM
Maria M
1 reviews | Active since Jul 2013
25 Nov 2015, 10:03
Taking too long to process
My brother passed on on the 1st of October 2015. All documents were submitted on time for speedy processing of the claim however to date no decision has been made with regards to my claim.<br> <br> When taking up that insurance I was promised all sorts of things but now prime meridian do not care , I still need to settle bills for my brothers burial and wish that a decision would be made as soon as possible.<br> <br> My brother left two more kids that I need to look after which is also difficult at this point in time due to financial constrains. My policy no is CL ***<br> <br> Regards <br> Maria<br>
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Prime South Africa's replyOfficial
27 Nov 2015, 08:51Hello mariamoloi,
We understand the anxiety you have expressed here.
We apologise for the perceived delays and appreciate your patience herein. It is ordinary practise for detailed investigations to be performed into all claims, we assure you this not intended to create unnecessary delays but is for the protection of all of our honest clients.
As you know, the greatest delay was experienced in receiving the hospital file from the hospital concerned. Despite our best efforts and numerous follow-ups, the file was only recently received after a more than four week delay.
Nonetheless, we now have all the required information to make a decision and our Claims Department will work closely with you until your claim has been finalised.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
We understand the anxiety you have expressed here.
We apologise for the perceived delays and appreciate your patience herein. It is ordinary practise for detailed investigations to be performed into all claims, we assure you this not intended to create unnecessary delays but is for the protection of all of our honest clients.
As you know, the greatest delay was experienced in receiving the hospital file from the hospital concerned. Despite our best efforts and numerous follow-ups, the file was only recently received after a more than four week delay.
Nonetheless, we now have all the required information to make a decision and our Claims Department will work closely with you until your claim has been finalised.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply27 Nov 2015, 08:51
Official
Hello mariamoloi,
We understand the anxiety you have expressed here.
We apologise for the perceived delays and appreciate your patience herein. It is ordinary practise for detailed investigations to be performed into all claims, we assure you this not intended to create unnecessary delays but is for the protection of all of our honest clients.
As you know, the greatest delay was experienced in receiving the hospital file from the hospital concerned. Despite our best efforts and numerous follow-ups, the file was only recently received after a more than four week delay.
Nonetheless, we now have all the required information to make a decision and our Claims Department will work closely with you until your claim has been finalised.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
We understand the anxiety you have expressed here.
We apologise for the perceived delays and appreciate your patience herein. It is ordinary practise for detailed investigations to be performed into all claims, we assure you this not intended to create unnecessary delays but is for the protection of all of our honest clients.
As you know, the greatest delay was experienced in receiving the hospital file from the hospital concerned. Despite our best efforts and numerous follow-ups, the file was only recently received after a more than four week delay.
Nonetheless, we now have all the required information to make a decision and our Claims Department will work closely with you until your claim has been finalised.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team