NL
Nothando L
1 reviews | Active since Oct 2025
14 Oct 2025, 16:55
Taking long to get b...
Taking long to get back and come back the following day or two
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
14 Oct 2025, 17:29Hello Nothando , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply14 Oct 2025, 17:29
Official
Hello Nothando , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
20 Oct 2025, 11:20Hello Nothando N,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it can be when processes take longer than expected. At Prime, we are dedicated to providing efficient and fair service to all our clients, ensuring that your concerns are addressed promptly and professionally.
A review of our system confirms that you were contacted within a reasonable timeframe, and we are pleased to note that the matter has been resolved directly with you.
At Prime, we guarantee that your premiums will remain unchanged for 24 months if you remain claim-free, helping you budget with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
We understand how frustrating it can be when processes take longer than expected. At Prime, we are dedicated to providing efficient and fair service to all our clients, ensuring that your concerns are addressed promptly and professionally.
A review of our system confirms that you were contacted within a reasonable timeframe, and we are pleased to note that the matter has been resolved directly with you.
At Prime, we guarantee that your premiums will remain unchanged for 24 months if you remain claim-free, helping you budget with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply20 Oct 2025, 11:20
Official
Hello Nothando N,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it can be when processes take longer than expected. At Prime, we are dedicated to providing efficient and fair service to all our clients, ensuring that your concerns are addressed promptly and professionally.
A review of our system confirms that you were contacted within a reasonable timeframe, and we are pleased to note that the matter has been resolved directly with you.
At Prime, we guarantee that your premiums will remain unchanged for 24 months if you remain claim-free, helping you budget with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
We understand how frustrating it can be when processes take longer than expected. At Prime, we are dedicated to providing efficient and fair service to all our clients, ensuring that your concerns are addressed promptly and professionally.
A review of our system confirms that you were contacted within a reasonable timeframe, and we are pleased to note that the matter has been resolved directly with you.
At Prime, we guarantee that your premiums will remain unchanged for 24 months if you remain claim-free, helping you budget with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team