1 reviews | Active since Jan 2015
Taking forever to fix my car!
I would like to complain regarding the resolution, or lack thereof, of my third party claim.<br> <br> I first sent through my documents on 12 January 2016 and I was advised that i would receive feedback within 72 hours. No feedback was given and only after i called Daphne did i get an sms on the 15 January 2016 stating that it has been allocated and to follow up in 4 weeks. I have followed up multiple times and have just called Daphne again, 4 weeks later, and still no resolution has been given to me. <br> <br> The accident occurred due to no fault of my own, i was stationary and your client lost control of her car and rolled into mine. My vehicle is a company car that is used for work purposes and it has impacted my work! I need this to be resolved and my vehicle repaired as a matter of urgency! <br> <br> I am now demanding a resolution and answer within 72 hours of this mail. If non is forthcoming i will be approaching the Insurance Ombudsman.
Your disquiet is received and noted.
Our Third Party's Department has confirmed that they have been in continuous communication with you regarding the progress of your claim.
However, as you are aware the validation of our client's claim has to be completed first.
We often find that it is due to high excess charged at a Third Party's own Insurer that causes them to claim elsewhere. In light of this we offer our client's zero excess when they claim, which means there is no surprise excess payment when submitting a claim and our clients are not inconvenienced by having to claim from a Third Party Insurer.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Your disquiet is received and noted.
Our Third Party's Department has confirmed that they have been in continuous communication with you regarding the progress of your claim.
However, as you are aware the validation of our client's claim has to be completed first.
We often find that it is due to high excess charged at a Third Party's own Insurer that causes them to claim elsewhere. In light of this we offer our client's zero excess when they claim, which means there is no surprise excess payment when submitting a claim and our clients are not inconvenienced by having to claim from a Third Party Insurer.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team