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Smiso N
1 reviews | Active since Aug 2025
21 Aug 2025, 11:31
Taking forever to approve claims
From 02/082025 until today, over 15 days now, and I am still waiting for them to approve my claim, useless management and staff... And they don't know when is the turnaround time... Do not take this insurance for your car, you will regret it
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
21 Aug 2025, 15:04Dear Smiso, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply21 Aug 2025, 15:04
Official
Dear Smiso, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
26 Aug 2025, 09:35Hello Smiso N,
Thank you for sharing your feedback.
To ensure fair and accurate outcomes, all claims undergo a thorough validation process. This includes verifying details and, in your case, an external assessor’s evaluation of the fire damage. Unfortunately, we cannot proceed without their feedback.
We are actively following up with the assessor and expect the claim to be finalised by the end of this week. Please rest assured that we are prioritising this matter and will keep you updated.
At Prime SA, we are committed to providing value-for-money insurance and personalised service. Thank you for your patience as we work towards resolving your claim.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply26 Aug 2025, 09:35
Official
Hello Smiso N,
Thank you for sharing your feedback.
To ensure fair and accurate outcomes, all claims undergo a thorough validation process. This includes verifying details and, in your case, an external assessor’s evaluation of the fire damage. Unfortunately, we cannot proceed without their feedback.
We are actively following up with the assessor and expect the claim to be finalised by the end of this week. Please rest assured that we are prioritising this matter and will keep you updated.
At Prime SA, we are committed to providing value-for-money insurance and personalised service. Thank you for your patience as we work towards resolving your claim.
Kind regards,
The Prime SA Team
The Prime SA Team
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Smiso N's updateReviewer Update
26 Aug 2025, 19:19I got a call from GoBid, letting me know that if I do not fatch my car until 02/09/2025 they will start changing me for storage. I than phoned your office and informed them about the call, and asked them if whether must I go fatch the car or what. They also don't know... I do not want to end up paying storage fees... Please give a straight answer on what must I do, or what you will do to avoid this from happening as you are my insurer and the delays are on your side... This is very unfair and also very ********* for the staff not to have answers. This is not acceptable, this is not how to treat a customer, the service I am getting is terrible, it's like I am the first person to put through a claim, like this is all new to the staff, no one knows what must be done
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Smiso N's update26 Aug 2025, 19:19
Reviewer Update
I got a call from GoBid, letting me know that if I do not fatch my car until 02/09/2025 they will start changing me for storage. I than phoned your office and informed them about the call, and asked them if whether must I go fatch the car or what. They also don't know... I do not want to end up paying storage fees... Please give a straight answer on what must I do, or what you will do to avoid this from happening as you are my insurer and the delays are on your side... This is very unfair and also very ********* for the staff not to have answers. This is not acceptable, this is not how to treat a customer, the service I am getting is terrible, it's like I am the first person to put through a claim, like this is all new to the staff, no one knows what must be done
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Smiso N's updateReviewer Update
26 Aug 2025, 19:32Your complaints department And Millicent who claims to be 1 of the management is also ignoring my complains, nothing has been done, I still don't get answers to my questions... Complain reference numbers are CMP*** AND CMP***7
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Smiso N's update26 Aug 2025, 19:32
Reviewer Update
Your complaints department And Millicent who claims to be 1 of the management is also ignoring my complains, nothing has been done, I still don't get answers to my questions... Complain reference numbers are CMP*** AND CMP***7