S
Snenhlanhla
1 reviews | Active since Oct 2024
11 Oct 2024, 13:52
Such a dishonest ins...
Such a dishonest insurance company that make up terms and conditions that suits them when you have evidence to support your claim they make up new terms
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Replies (2)
Prime South Africa's replyOfficial
11 Oct 2024, 15:31Dear Snenhlanhla
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply11 Oct 2024, 15:31
Official
Dear Snenhlanhla
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
17 Oct 2024, 14:22 Dear Snehlanhla,
We appreciate the time you have taken to note your disappointment. Our aim is to provide worldclass service to our policyholders during every interaction.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you which include excess disclosures.
We also note that we received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter and the matter was addressed accordingly.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf
Kind regards,
The Prime South Africa Team
We appreciate the time you have taken to note your disappointment. Our aim is to provide worldclass service to our policyholders during every interaction.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you which include excess disclosures.
We also note that we received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter and the matter was addressed accordingly.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf
Kind regards,
The Prime South Africa Team
Prime South Africa's reply17 Oct 2024, 14:22
Official
Dear Snehlanhla,
We appreciate the time you have taken to note your disappointment. Our aim is to provide worldclass service to our policyholders during every interaction.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you which include excess disclosures.
We also note that we received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter and the matter was addressed accordingly.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf
Kind regards,
The Prime South Africa Team
We appreciate the time you have taken to note your disappointment. Our aim is to provide worldclass service to our policyholders during every interaction.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you which include excess disclosures.
We also note that we received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter and the matter was addressed accordingly.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf
Kind regards,
The Prime South Africa Team