LT
Lefa T
1 reviews | Active since Aug 2022
16 Feb 2024, 10:13
Stressful and Unreliable insurance company - Stay away...Im Warning you.
I got into an accident on the 31st December 2023. i filled my claim on the 2nd of of January 2024. According to PMD it takes upto 14 working days to conclude a claim.
I received a call from a Lady called Zukhanyo Kame 2 weeks after my claim confirming that they have concluded the claim and they will give me the outcome before end of business that day. She demanded my bank statement assuming that i did not pay my December premium and she realized that i paid the premium she then overturned the apparent outcome and told me the claim has been send back for further investigation. Now it has been 45 working days and they keep on lying to me telling me that it will be resolved in the next 48hrs but still nothing. They are trying by all means necessary to decline my claim from were i stand.
I this is the kind of Insurance company they are, i advice anyone who is looking for a reliable and stress free car insurance to stay away from this Company. They are busy asking me the same questions over and over hoping for a fault or a loophole to avoid paying out.
I'm still waiting and stressed about the whole situation.
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
16 Feb 2024, 10:55Dear Lefa
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply16 Feb 2024, 10:55
Official
Dear Lefa
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
21 Feb 2024, 14:01Hello Lefa,
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
During the claim’s validation stage, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim. Documents might be requested during this process.
Nonetheless, thanks for your cooperation with the documents requested as it greatly assisted us to finalise the claim. A review of your claim confirms that your claim was approved and the outcome has been provided to you.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
During the claim’s validation stage, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim. Documents might be requested during this process.
Nonetheless, thanks for your cooperation with the documents requested as it greatly assisted us to finalise the claim. A review of your claim confirms that your claim was approved and the outcome has been provided to you.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply21 Feb 2024, 14:01
Official
Hello Lefa,
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
During the claim’s validation stage, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim. Documents might be requested during this process.
Nonetheless, thanks for your cooperation with the documents requested as it greatly assisted us to finalise the claim. A review of your claim confirms that your claim was approved and the outcome has been provided to you.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
During the claim’s validation stage, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim. Documents might be requested during this process.
Nonetheless, thanks for your cooperation with the documents requested as it greatly assisted us to finalise the claim. A review of your claim confirms that your claim was approved and the outcome has been provided to you.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
LT
Lefa T's updateReviewer Update
21 Feb 2024, 17:35You sent me a settlement letter which i had to sign and agree to, then later someone from client service called me and told me that the amount that you have to payout is incorrect. Your company decides when to reduce a payout, how is it possible that you made a mistake? I have requested for a manager who is in charge to call me, until now he hasn't called me back and i have been told that he is always in a meeting and he cant talk to me. I called to ask for the name of the manager and one of your staff Shelly Nyao said to me she is not allowed to disclose the name of the manager, what the hell!!! why is the so called "outcome manager" not calling me back to explain why my claim hasn't paid out even after i signed a letter of settlement ? why is it my problem that someone from your company is making errors in calculating how much needs to be paid out. I have sent back a document that i was requested to sign and i did. JUST PAYOUT MY CLAIM. I RETURNED THE SIGNED DOCUMENT ON MONDAY ALREADY. YOU CANT WAKE UP AND TELL ME THAT YOU HAVE MADE A MISTAKE FOR SOMETHING THAT YOU SAID I SHOULD SIGN FOR AS A FINAL OFFER AND COME BACK TO ME AND TELL ME IT WAS A MISTAKE.
PEOPLE OF SOUTH AFRICA, I URGED YOU TO STAY AWAY FROM THIS INSURANCE COMPANY, THEY ARE A HEADACHE AND STRESSFUL. NOT FORGETTING TO MENTION HOW *********** AND PRIDEFUL THE STAFF IS. I DON'T KNOW IF IT IS A MATTER OF RACE OR WHAT, BUT STAY AWAY.
PEOPLE OF SOUTH AFRICA, I URGED YOU TO STAY AWAY FROM THIS INSURANCE COMPANY, THEY ARE A HEADACHE AND STRESSFUL. NOT FORGETTING TO MENTION HOW *********** AND PRIDEFUL THE STAFF IS. I DON'T KNOW IF IT IS A MATTER OF RACE OR WHAT, BUT STAY AWAY.
LT
Lefa T's update21 Feb 2024, 17:35
Reviewer Update
You sent me a settlement letter which i had to sign and agree to, then later someone from client service called me and told me that the amount that you have to payout is incorrect. Your company decides when to reduce a payout, how is it possible that you made a mistake? I have requested for a manager who is in charge to call me, until now he hasn't called me back and i have been told that he is always in a meeting and he cant talk to me. I called to ask for the name of the manager and one of your staff Shelly Nyao said to me she is not allowed to disclose the name of the manager, what the hell!!! why is the so called "outcome manager" not calling me back to explain why my claim hasn't paid out even after i signed a letter of settlement ? why is it my problem that someone from your company is making errors in calculating how much needs to be paid out. I have sent back a document that i was requested to sign and i did. JUST PAYOUT MY CLAIM. I RETURNED THE SIGNED DOCUMENT ON MONDAY ALREADY. YOU CANT WAKE UP AND TELL ME THAT YOU HAVE MADE A MISTAKE FOR SOMETHING THAT YOU SAID I SHOULD SIGN FOR AS A FINAL OFFER AND COME BACK TO ME AND TELL ME IT WAS A MISTAKE.
PEOPLE OF SOUTH AFRICA, I URGED YOU TO STAY AWAY FROM THIS INSURANCE COMPANY, THEY ARE A HEADACHE AND STRESSFUL. NOT FORGETTING TO MENTION HOW *********** AND PRIDEFUL THE STAFF IS. I DON'T KNOW IF IT IS A MATTER OF RACE OR WHAT, BUT STAY AWAY.
PEOPLE OF SOUTH AFRICA, I URGED YOU TO STAY AWAY FROM THIS INSURANCE COMPANY, THEY ARE A HEADACHE AND STRESSFUL. NOT FORGETTING TO MENTION HOW *********** AND PRIDEFUL THE STAFF IS. I DON'T KNOW IF IT IS A MATTER OF RACE OR WHAT, BUT STAY AWAY.
LT
Lefa T's updateReviewer Update
21 Feb 2024, 17:43THE CLAIM HAS BEEN APPROVED ALREADY , BUT HASN'T BEEN PAID OUT.....DONT TELL ME ABOUT ERRORS THAT ARE YOUR INTERNAL ISSUES AND PAYOUT MY CLAIM...NOW IM GETTING SMS SAYING MY CLAIM PAYOUT IS GOING TO LAPSE IF YOU ARE UNABLE NO REACH ME. I CALLED YOU MYSELF USING MY OWN MONEY AND GET TOLD THAT I WILL BE CALLED BACK AND RESPONDED TO AND UNTIL NOW STILL NOTHING.
LT
Lefa T's update21 Feb 2024, 17:43
Reviewer Update
THE CLAIM HAS BEEN APPROVED ALREADY , BUT HASN'T BEEN PAID OUT.....DONT TELL ME ABOUT ERRORS THAT ARE YOUR INTERNAL ISSUES AND PAYOUT MY CLAIM...NOW IM GETTING SMS SAYING MY CLAIM PAYOUT IS GOING TO LAPSE IF YOU ARE UNABLE NO REACH ME. I CALLED YOU MYSELF USING MY OWN MONEY AND GET TOLD THAT I WILL BE CALLED BACK AND RESPONDED TO AND UNTIL NOW STILL NOTHING.