1 reviews | Active since Feb 2015
stranded client
I am very disappointed at prime who is refusing to give me a car hire. my vehicle was ****** and i have car hire on my policy. i am stranded cannot do anything :( due to incompetence from your (prime meridians) consultants they choosing to make me as a client suffer. ur lack of communication with clients has brought me into this position i received information my complaint will be dealt with within 42 days like really prime in the meanwhile. as i am stranded :( i need a car hire i need my complaint to be dealt with i was warned against using prime meridian yet i still went with you and this is my thank you. PRIME MERIDIAN COULDNT EVEN GET IT RIGHT TO CHANGE MY CONTACT DETAILS AFTER NUMEROUS ATTEMPTS I FINALLY GOT IT CHANGED.
Thank you for your post.
At Prime, we take immense pride in paying all valid claims and ensuring that they are validated in accordance with transparency and fairness.
Whilst the purpose of insurance is to protect one in the event of an unforeseen incident, such cover is only provided on the condition that a driver follows the policy terms and conditions. Car hire benefits can unfortunately not be extended where the policy is not in force.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim outcome.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for your post.
At Prime, we take immense pride in paying all valid claims and ensuring that they are validated in accordance with transparency and fairness.
Whilst the purpose of insurance is to protect one in the event of an unforeseen incident, such cover is only provided on the condition that a driver follows the policy terms and conditions. Car hire benefits can unfortunately not be extended where the policy is not in force.
Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim outcome.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team