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jeandre M
1 reviews | Active since Jun 2018
16 Feb 2026, 12:53
Stories on stories
I was part of an accident in december my claim was approved in January and my vehicle was fetch and since then everything was a mis communication.
I was told the car would be done on the 30th of January but then I received a letter stating that there is parts outstanding I was in communication with the insurer and they said the parts would be there on the 6th of Feb I tried to follow up and then was told no only the 16 the parts would be there I then followed up again and was told no the parts will only be there the 26 of Feb I have mails and recorded calls where they give me delivery dates and completion dates but it keeps changing I am already more then a month and a half without a car and I feel like they not doing enough on their side
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Replies (2)
Prime South Africa's replyOfficial
16 Feb 2026, 14:29Hello Jeandre, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply16 Feb 2026, 14:29
Official
Hello Jeandre, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
17 Feb 2026, 16:27Hello Jeandre M,
Thank you for taking the time to share your concerns with us. We value all input as it helps us improve and better our client service.
At Prime, we are committed to handling claims fairly, keeping clients appropriately informed, and working closely with our repair partners to support safe, high-quality repairs.
While we aim to complete repairs as quickly as possible, factors like parts availability and supplier turnaround times can sometimes extend the process. Unfortunately, these external factors aren’t within our control.
Our records show that your claim was approved and your vehicle booked in for repairs, and that the repair timeline has shifted as new information on parts availability has been received from the supplier. The changing expected completion dates are not a cause for alarm but reflect that our teams and the repairer are actively following up with suppliers and updating you as soon as revised information becomes available, and we remain committed to keeping you informed until your vehicle is fully repaired.
Our Market Conduct team has been alerted and will be in contact with you shortly to provide further clarity.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply17 Feb 2026, 16:27
Official
Hello Jeandre M,
Thank you for taking the time to share your concerns with us. We value all input as it helps us improve and better our client service.
At Prime, we are committed to handling claims fairly, keeping clients appropriately informed, and working closely with our repair partners to support safe, high-quality repairs.
While we aim to complete repairs as quickly as possible, factors like parts availability and supplier turnaround times can sometimes extend the process. Unfortunately, these external factors aren’t within our control.
Our records show that your claim was approved and your vehicle booked in for repairs, and that the repair timeline has shifted as new information on parts availability has been received from the supplier. The changing expected completion dates are not a cause for alarm but reflect that our teams and the repairer are actively following up with suppliers and updating you as soon as revised information becomes available, and we remain committed to keeping you informed until your vehicle is fully repaired.
Our Market Conduct team has been alerted and will be in contact with you shortly to provide further clarity.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team