zM
zanele M
1 reviews | Active since Jul 2016
15 Dec 2022, 17:22
STOP DRAGGING MY CLAIM
Nobuhle and Gugu both ladies.GUGU **** and told me they would call me back and give me feedback on the status on my claim and she didnt. Nobuhle gave me soo much attitude and even hang up the phone on me,because she was ready to knock off and no one was willing to help me. PMD is dragging my claim for whatever reason since November there is no feedback. I have never missed an instalment because i would like them to do their job when i need it. I want this resolved asap .
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
19 Dec 2022, 11:10Dear Zanele M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 Dec 2022, 11:10
Official
Dear Zanele M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
21 Dec 2022, 08:49 Dear Zanele M,Thank you for your post. We value all feedback as we continuously strive to improve our services, part of the ethos is ensuring quality handling of interactions.At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.We are pleased to note that you have been well informed throughout the process and can confirm the claim has been submitted for a decision. An outcome will be communicated to you shortly.You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.Assuring you of our continued best endeavours on your behalf.Kind regards,The PMD Team
Prime South Africa's reply21 Dec 2022, 08:49
Official
Dear Zanele M,Thank you for your post. We value all feedback as we continuously strive to improve our services, part of the ethos is ensuring quality handling of interactions.At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.We are pleased to note that you have been well informed throughout the process and can confirm the claim has been submitted for a decision. An outcome will be communicated to you shortly.You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.Assuring you of our continued best endeavours on your behalf.Kind regards,The PMD Team