MN
Miyelani N

1 reviews | Active since Dec 2015

13 Dec 2015, 21:24

Still waiting for them to respond for a repairs

I have put the claims 3 weeks back but my car still @ yard because they said now not going to process my claims because they don't have the pictures of my car but last I did call them before accident and as about if they did received they said yes so I don't understand if they say now they cant see any pictures of my car and how long should i have to wait for my car to be fixed?

0
Replies (1)
Prime South Africa
Prime South Africa's reply15 Dec 2015, 13:36
Official
Hello miyie1987,

We regret to learn of your concern and wish to confirm that the contents have been noted.

Unfortunately after review of your communication with us it appears there may have been some miscommunication for which we sincerely apologise.

Our Legal Team have confirmed that they have been in contact with you to communicate our regret to you. Nevertheless, as you are aware, your claim nonetheless remains invalid as at the time of incident we had yet to receive a premium from you.

Assuring you of our continued best endeavours.

Kind regards,
The PMD Team