SM
Solomon M
1 reviews | Active since Jun 2014
26 Oct 2015, 17:55
still waiting for call recording
On the 14th of September 2015 I took out a car insurance with Prime Meridian Direct, at the end of the call I requested that I be send a copy of the recording and the lady who was assisting me Named Thozama said she will send the call via e-mail the same day and I'm still waiting.
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Prime South Africa's replyOfficial
28 Oct 2015, 08:34Hello SMHMajoro,
Client service is extremely important to us and we appreciate the time to bring your concern to our attention.
Whilst we always strive to provide world class service to our policyholders, it saddens us when one of teams members fail to impress.
Nonetheless we are glad that you are pleased to have now received a copy of the purchase conversation despite the unfortunate administrative oversight.
Assuring of our continued best endeavours.
Kind regards,
The PMD Team
Client service is extremely important to us and we appreciate the time to bring your concern to our attention.
Whilst we always strive to provide world class service to our policyholders, it saddens us when one of teams members fail to impress.
Nonetheless we are glad that you are pleased to have now received a copy of the purchase conversation despite the unfortunate administrative oversight.
Assuring of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply28 Oct 2015, 08:34
Official
Hello SMHMajoro,
Client service is extremely important to us and we appreciate the time to bring your concern to our attention.
Whilst we always strive to provide world class service to our policyholders, it saddens us when one of teams members fail to impress.
Nonetheless we are glad that you are pleased to have now received a copy of the purchase conversation despite the unfortunate administrative oversight.
Assuring of our continued best endeavours.
Kind regards,
The PMD Team
Client service is extremely important to us and we appreciate the time to bring your concern to our attention.
Whilst we always strive to provide world class service to our policyholders, it saddens us when one of teams members fail to impress.
Nonetheless we are glad that you are pleased to have now received a copy of the purchase conversation despite the unfortunate administrative oversight.
Assuring of our continued best endeavours.
Kind regards,
The PMD Team