PR
Poppy R
1 reviews | Active since Nov 2010
06 Feb 2026, 14:44
STILL ANGRY
SINCE 31 DECEMBER TODAY IS THE 6TH FEBRUARY ,THEY HAVE BEEN TAKING ME FROM PILLAR TO POST. I GUES PEPLE WHO HAVE BAD EXPERIENCE THEY CANNOT ACCESS HELLOPETER IM THE LUCKY ONE.
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Replies (2)PR
Poppy R's updateReviewer Update
06 Feb 2026, 17:24I lost too much money because of this company`s empty promises, Everyday you will speak to a new person how can they resolve your problem when they send different people?
Worst part the are telling me lots of stories which is stressing me worse but they never mention it when i apply for insuarance
Worst part the are telling me lots of stories which is stressing me worse but they never mention it when i apply for insuarance
PR
Poppy R's update06 Feb 2026, 17:24
Reviewer Update
I lost too much money because of this company`s empty promises, Everyday you will speak to a new person how can they resolve your problem when they send different people?
Worst part the are telling me lots of stories which is stressing me worse but they never mention it when i apply for insuarance
Worst part the are telling me lots of stories which is stressing me worse but they never mention it when i apply for insuarance
Prime South Africa's replyOfficial
10 Feb 2026, 15:18Hello Poppy,
Thank you for taking the time to share your feedback with us. We value all input as it helps us improve and better serve our clients.
At Prime, we’re committed to treating every concern fairly, communicating clearly, and making sure our clients understand how their cover works. We also follow strict internal processes so that each consultant has access to the same information and your concern can be handled consistently, even if you speak to more than one person.
Our records show that your claim was assessed and approved in a short time, for the amount due under your cover offering. Nonetheless, our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
At Prime, we offer a range of affordable car insurance options, from Third Party Plus to Comprehensive cover, so you can choose the level of protection that best suits your needs and budget.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply10 Feb 2026, 15:18
Official
Hello Poppy,
Thank you for taking the time to share your feedback with us. We value all input as it helps us improve and better serve our clients.
At Prime, we’re committed to treating every concern fairly, communicating clearly, and making sure our clients understand how their cover works. We also follow strict internal processes so that each consultant has access to the same information and your concern can be handled consistently, even if you speak to more than one person.
Our records show that your claim was assessed and approved in a short time, for the amount due under your cover offering. Nonetheless, our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
At Prime, we offer a range of affordable car insurance options, from Third Party Plus to Comprehensive cover, so you can choose the level of protection that best suits your needs and budget.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
The Prime SA Team