1 reviews | Active since May 2018
*****sters
They literally find any excuse to repudiate a claim. My claim was repudiated without even assessing the damages. Even when I escalated to the complaints team and told them to either re-assess the decision or cancel the policy, they called me to process the cancelation. I regret not listening to their competitors and my friends when told me you can never insure a Mercedes-Benz with a company like PMD. The absolute worst. I stuck it out for 2years, accident claim free for this nonsense. I'm honestly shocked at the 77 NPS score. Maybe people got tired of complaining because I'm yet to meet a person who has something good to say about PMD! Not even the CMO was shaken when I roped him in to highlight my experience. They just don't care!!!!!
Thank you for taking the time to share your feedback with us.
We understand how frustrating it can be to feel dissatisfied with the outcome of a claim. At Prime SA, we are committed to providing fair and transparent service to all our clients, and we value your input as it helps us improve.
The Prime Motor Comprehensive policy does not cover claims where there is a misrepresentation of material facts regarding the loss, specifically related to pre-existing damage. Our marker conduct team will be in touch with further details.
At Prime SA, we pride ourselves on offering value-for-money insurance solutions and a personalised experience to ensure our clients feel supported and protected.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
We understand how frustrating it can be to feel dissatisfied with the outcome of a claim. At Prime SA, we are committed to providing fair and transparent service to all our clients, and we value your input as it helps us improve.
The Prime Motor Comprehensive policy does not cover claims where there is a misrepresentation of material facts regarding the loss, specifically related to pre-existing damage. Our marker conduct team will be in touch with further details.
At Prime SA, we pride ourselves on offering value-for-money insurance solutions and a personalised experience to ensure our clients feel supported and protected.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team