AK
ALAIN K

1 reviews | Active since Feb 2020

27 Jan 2022, 11:21

STAY AWAY FROM PMD DO NOT BE FOOLED BY CHEAP PREMIUMS !!!! I REGRET THAT DECISION A LOT !!!!!

DO NOT JOIN THIS INSURANCE YOUR WILL BE VERY DISSAPOINTED !!!!!!!!!!!!!

I am currently convincing all my friends that I advised to join this insurance to run for their lives !!!!!! DO NOT BE FOOLED BY CHEAP PREMIUMS IT'S A TRAP !!!!!!!!

I had a car accident last year in May and these people are operating with a level of bad faith that is unbelievable. - They repudiated my claim 2 months after I lodged it on the basis of information that I provided to them a few weeks after the accident. - They called me once to arrange the collection of the spare keys of my written off vehicle and then they recalled the decision.......I think their management tells them to find a reason to repudiate claims at all cost. - I gave them an estimate of the time of the collision that was just 40 something minutes earlier than the actual collision. I INFORMED them that I had a tracking device on the car and I INSTRUCTED CARTRACK to send them my tracking report so that they may get accurate information but still they said because I gave an estimated time over the phone that was 40 minutes out they won't pay EVEN THOUGH I WILLINGLY gave them my TRACKING REPORT. -I took them to the Ombudsman but they are stalling the investigation. Every time they are asked for information they take forever to get back to the Ombudsman.

- PMD is a very ***** insurance, they pay small value assets but if an incident happens to you with a high value car you WILL BE IN TROUBLE

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Replies (2)
Prime South Africa
Prime South Africa's reply27 Jan 2022, 11:56
Official
Dear Alain K,
 
Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply28 Jan 2022, 09:32
Official
Dear Alain K, 

Thank you for your post. 

We are surprised by your comments as the process and feedback is entirely within the control of the office of the Ombudsman of Short-Term Insurance (OSTI).
 
In light of your query lodged with them, we are required to direct all communication with regard to your claim via the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect, but which will likely take some more time to receive.
 
Should you have any further concerns needing attention we submit that you bring them to the attention of the OSTI from them to liaise with us. Should you, however, wish to correspond with us directly, we will need to withdraw your complaint from the offices of the OSTI.
 
PMD has various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App - we are eager to assist you with any queries you may have!
 
Assuring you of our continued best endeavours on your behalf.
 
Kind regards,
The PMD Team