Stalling PMD claim.

I have been involved in an accident on the 18th of December 2017 and I called the insurance and they have been helpful on that day honestly. Then my car was towed from scene and taken to SMD the next day. Then early January I contacted the insurer to ask about progress on my claim and I was told that based to the quotation they did on my car it will cost them 80% of the car's worth; so it's best if they give me money than to fix it. I submitted my documents as per contract and request. I made sure I follow up on my claim every week and Anton ( the technician ) said he's working on my claim.Somewhere around late January - early Feb Anton took leave without informing me or referring to someone else who would assist me in his absence. I kept on calling his office for almost 2 weeks with no answer until someone from the claims call centre told me that Anton took 2weeks leave.

When I finally got hold of him in the 3rd week he apologized and promise to work on my claim and give me feed back. I sometimes call his office and he would promise to call me back but end up failing to return my calls. Since then the guy has been working on my case and I never got a proper feed back. Next week is going to mark 3 months since my tragic accident and yet my insurance has done anything to assist me or finalize my claim. Today I was told that my claim is only going to be send for review by next week Monday the latest.

I am very disappointed in the service that I got from Prime Meridian Direct. I am pregnant woman who is due in a couple of months and now I also have to endure the stress of the insurer who seems to be not caring of the trauma I went through and also the frustration I have go through every time I have to go to work via transport issues. We pay so much for our insurance and make sure we don't default our payments yet in the time of need we get treated like trash.

PMD has failed me when I needed them the most.I don't know what r they hoping to find that is not in the accident report...