GG
Glenda G
1 reviews | Active since Oct 2023
23 Aug 2024, 13:34
spare wheel got ****** by the panel beater that pmd took my car to after an accident
i get an accident 4 months go in march pmd send my car to Nu wagon panel beater on collection of my car, my new spare wheel was ****** reported the issue to my insurance, till today nothing has been done when i call pmd to ask about my issue, im told they will make follow up with the panel beater is it because i a women im not being take serious, how long does it take to resolve this issue
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Replies (2)
Prime South Africa's replyOfficial
23 Aug 2024, 14:58Dear Glenda
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply23 Aug 2024, 14:58
Official
Dear Glenda
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
29 Aug 2024, 10:39Hello Glenda G
We appreciate the time you have taken to note your disappointment. We aim to provide world-class service to our policyholders during every interaction.
At Prime, we have a service level agreement in place with all the repairers on our panel of repairers. This allows us to hold them accountable to certain standards when it comes to the repairs conducted and the care of our policyholder's vehicle whilst in their possession. All our repairers are required to take check-in photos when the vehicle comes into our possession.
Our Claims team has confirmed that your matter has been escalated to management and our dedicated Market Conduct team will provide you with detailed feedback.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero—and in a remarkably short period.
Assuring you of our continued best endeavours on your behalf.
The Prime SA Team
Prime South Africa's reply29 Aug 2024, 10:39
Official
Hello Glenda G
We appreciate the time you have taken to note your disappointment. We aim to provide world-class service to our policyholders during every interaction.
At Prime, we have a service level agreement in place with all the repairers on our panel of repairers. This allows us to hold them accountable to certain standards when it comes to the repairs conducted and the care of our policyholder's vehicle whilst in their possession. All our repairers are required to take check-in photos when the vehicle comes into our possession.
Our Claims team has confirmed that your matter has been escalated to management and our dedicated Market Conduct team will provide you with detailed feedback.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero—and in a remarkably short period.
Assuring you of our continued best endeavours on your behalf.
The Prime SA Team