GR
Grant R
1 reviews | Active since Dec 2016
07 Sept 2019, 09:38
Spamming
Unsolicited communication from this company when I have opted out of marketing sms and emails. I did not give you permission to use my number!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
09 Sept 2019, 10:07Dear Grant R,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply09 Sept 2019, 10:07
Official
Dear Grant R,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
11 Sept 2019, 15:12Dear Grant R, Thank you for taking the time to alert us to your frustration regarding the marketing SMSs you have received from PMD. We wish to sincerely apologise for any inconvenience caused as a result. We assure you that all feedback, both positive and negative, greatly aids us in our aim to improve our internal processes and to provide world class customer service. Immediate steps have been taken to ensure that both our internal and supplier databases have been updated and your contact details have been added to our “do not contact” list. Isn’t it pleasing to know that unlike with most other insurers, PMD guarantees never to increase premiums on comprehensive products for clients who have claim free policies. Kind regards, The PMD Team
Prime South Africa's reply11 Sept 2019, 15:12
Official
Dear Grant R, Thank you for taking the time to alert us to your frustration regarding the marketing SMSs you have received from PMD. We wish to sincerely apologise for any inconvenience caused as a result. We assure you that all feedback, both positive and negative, greatly aids us in our aim to improve our internal processes and to provide world class customer service. Immediate steps have been taken to ensure that both our internal and supplier databases have been updated and your contact details have been added to our “do not contact” list. Isn’t it pleasing to know that unlike with most other insurers, PMD guarantees never to increase premiums on comprehensive products for clients who have claim free policies. Kind regards, The PMD Team