Slow to repair and zero customer service

I am very unhappy with the service I receive from Prime Meridian Direct. I put through a claim (first time claiming as I have been claim-free for quite several years.) My claim was approved on 18 September 2024. I took the vehicle to the car dealer that PMD suggested and had it assessed and the quote was sent to PMD. I have since heard absolutely nothing from PMD. No call, no email, just zero communication. What is to happen now and when will the car be fixed? I have to initiate communication through phoning, sending emails, etc. to no avail as they do not return calls or respond to emails.

I was told I needed to wait for their go-ahead before I could take the car back to Royal Panel Beaters to fix it. It has been weeks since this assessment but I have yet to get any feedback from Prime Meridian. As PMD is aware, this is the only vehicle that I currently use for transportation to and from work and as I work in a 12-hour shift environment using public transport is not convenient because at the time I have to report on duty, no taxis or buses are driving at that time of the morning.

I would have thought the claim process to be fast and efficient hence I made sure that I sent everything required of me within record time but now PMD is slacking and not alerting me as their client regarding the repair of my vehicle. Mind you, they are very quick to call when you miss a payment or there is a delay in them receiving funds but slow when it comes to actual service delivery and where the client now needs to receive the actual service they pay for. I have to pay an access amount of R4580 on top of that but PMD is shining in their absence, zero customer service. I am highly disappointed and am considering shopping around for another insurance that will suit my needs. I trust that someone will be able to give me urgent feedback on this matter soon so that my car can be repaired as soon as possible.