TP
Tlhalefo P
1 reviews | Active since Sept 2015
07 Sept 2015, 20:15
Slow Response
My claim was submitted over 3 months ago. I was told that the claim has been approved however there's no sense of urgency. I understand that there are processes to be followed however as a client I'm extremely frustrated as this has been time consuming on my part as well.<br> <br> I struggle to get through or find someone who can assist me because I'm told that the claim as been sent to a supervisor to approve. I've been waiting for 2 weeks for this supervisor to payout the claim. How long does one have to wait???
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Prime South Africa's replyOfficial
09 Sept 2015, 09:02Hello tlhalefop,
We understand the reason for your disappointment, the delays caused by your financing house was unexpected by us too.
Our records reflect that the main concern arose when we established that you had recently changed from one financier to another and that these two entities failed to change the title holder of the vehicle to the reflect the new financier.
As you are aware, our claims department has gone to great lengths to assist in resolving this unfortunate situation and we can confirm that payment will reflect in your account shortly notwithstanding the unfortunate delays caused by your previous and current financiers.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We understand the reason for your disappointment, the delays caused by your financing house was unexpected by us too.
Our records reflect that the main concern arose when we established that you had recently changed from one financier to another and that these two entities failed to change the title holder of the vehicle to the reflect the new financier.
As you are aware, our claims department has gone to great lengths to assist in resolving this unfortunate situation and we can confirm that payment will reflect in your account shortly notwithstanding the unfortunate delays caused by your previous and current financiers.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply09 Sept 2015, 09:02
Official
Hello tlhalefop,
We understand the reason for your disappointment, the delays caused by your financing house was unexpected by us too.
Our records reflect that the main concern arose when we established that you had recently changed from one financier to another and that these two entities failed to change the title holder of the vehicle to the reflect the new financier.
As you are aware, our claims department has gone to great lengths to assist in resolving this unfortunate situation and we can confirm that payment will reflect in your account shortly notwithstanding the unfortunate delays caused by your previous and current financiers.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We understand the reason for your disappointment, the delays caused by your financing house was unexpected by us too.
Our records reflect that the main concern arose when we established that you had recently changed from one financier to another and that these two entities failed to change the title holder of the vehicle to the reflect the new financier.
As you are aware, our claims department has gone to great lengths to assist in resolving this unfortunate situation and we can confirm that payment will reflect in your account shortly notwithstanding the unfortunate delays caused by your previous and current financiers.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team