TM
Thandile M
1 reviews | Active since Dec 2013
30 Aug 2023, 18:21
SLA too long
I had a car accident on 9 June and my car was towed to Auction Nation in Bellville South. After more than a month of the insurance investigation the claim was finally approved and my car towed to Mullanys Auto Body which is more than 60 kilometres from my place. It turns out that while the car was in storage my side mirrors were taken from my car and new mirrors have been ordered. Mullanys received the parts more than 2 weeks ago but it will take another 2 weeks to get my car back. That means I will be without a car for 3 months if the possible date to get the car is 8 September that is not even a guarantee.
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Replies (1)Prime South Africa's replyOfficial
31 Aug 2023, 07:05 Dear Thandile,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply31 Aug 2023, 07:05
Official
Dear Thandile,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
