SV
Sibusiso V
1 reviews | Active since Feb 2022
15 Jan 2025, 11:21
Sibusiso Valoyi
On the 13th of January 2025 as I was preparing to go to work my car failed to start due to bad weather Sunday night that affected my computer box as a whole I was assisted with towing however I have courtosy car option on my insurance but was not assisted with a curtosy car while my vehicle is in for repairs I must say this is disheartening and not a happy client currently and shopping around for value for money.
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
15 Jan 2025, 14:08 Dear Sibusiso , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's reply15 Jan 2025, 14:08
Official
Dear Sibusiso , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
SV
Sibusiso V's updateReviewer Update
15 Jan 2025, 15:25Good day prime
Thank you for the feedback I would appreciate a call regarding matter I have just been to the dealership/Workshop where my vehicle is booked for repairs it will only be realesed first week of February what do I travel with in the interim I'm paying insurance my policy stipulates I'm entitled to a courtesy car this should not have limitations based on accidents other insurance companies don't do this, please see this happens when I return to work on the 27th of January 2025 I will need a car to travel to work I'm in sales that nature of work requires a car or I will unfortunately terminate my services with you guys its honestly not fair for me to be paying every month when in a crisis I can't get helped
Thank you for the feedback I would appreciate a call regarding matter I have just been to the dealership/Workshop where my vehicle is booked for repairs it will only be realesed first week of February what do I travel with in the interim I'm paying insurance my policy stipulates I'm entitled to a courtesy car this should not have limitations based on accidents other insurance companies don't do this, please see this happens when I return to work on the 27th of January 2025 I will need a car to travel to work I'm in sales that nature of work requires a car or I will unfortunately terminate my services with you guys its honestly not fair for me to be paying every month when in a crisis I can't get helped
SV
Sibusiso V's update15 Jan 2025, 15:25
Reviewer Update
Good day prime
Thank you for the feedback I would appreciate a call regarding matter I have just been to the dealership/Workshop where my vehicle is booked for repairs it will only be realesed first week of February what do I travel with in the interim I'm paying insurance my policy stipulates I'm entitled to a courtesy car this should not have limitations based on accidents other insurance companies don't do this, please see this happens when I return to work on the 27th of January 2025 I will need a car to travel to work I'm in sales that nature of work requires a car or I will unfortunately terminate my services with you guys its honestly not fair for me to be paying every month when in a crisis I can't get helped
Thank you for the feedback I would appreciate a call regarding matter I have just been to the dealership/Workshop where my vehicle is booked for repairs it will only be realesed first week of February what do I travel with in the interim I'm paying insurance my policy stipulates I'm entitled to a courtesy car this should not have limitations based on accidents other insurance companies don't do this, please see this happens when I return to work on the 27th of January 2025 I will need a car to travel to work I'm in sales that nature of work requires a car or I will unfortunately terminate my services with you guys its honestly not fair for me to be paying every month when in a crisis I can't get helped
Prime South Africa's replyOfficial
20 Jan 2025, 08:50Hello Sibusiso V,
Thank you for your post.
Prime prides itself on the unprecedented lengths it goes to ensure that its policyholders fully understand the products they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents, which are clear and concise.
Our Prime Motor Comprehensive policy provides clients with the freedom of car hire benefits. All benefits are therefore afforded to clients in line with the terms and conditions of their policy.
Our Market Conduct Team will contact you to provide you with further feedback.
You will probably be delighted to recall that, unlike many other insurers, Prime SA guarantees to not increase the premiums for 24 months on the comprehensive cover on claim-free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post.
Prime prides itself on the unprecedented lengths it goes to ensure that its policyholders fully understand the products they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents, which are clear and concise.
Our Prime Motor Comprehensive policy provides clients with the freedom of car hire benefits. All benefits are therefore afforded to clients in line with the terms and conditions of their policy.
Our Market Conduct Team will contact you to provide you with further feedback.
You will probably be delighted to recall that, unlike many other insurers, Prime SA guarantees to not increase the premiums for 24 months on the comprehensive cover on claim-free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Prime South Africa's reply20 Jan 2025, 08:50
Official
Hello Sibusiso V,
Thank you for your post.
Prime prides itself on the unprecedented lengths it goes to ensure that its policyholders fully understand the products they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents, which are clear and concise.
Our Prime Motor Comprehensive policy provides clients with the freedom of car hire benefits. All benefits are therefore afforded to clients in line with the terms and conditions of their policy.
Our Market Conduct Team will contact you to provide you with further feedback.
You will probably be delighted to recall that, unlike many other insurers, Prime SA guarantees to not increase the premiums for 24 months on the comprehensive cover on claim-free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post.
Prime prides itself on the unprecedented lengths it goes to ensure that its policyholders fully understand the products they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents, which are clear and concise.
Our Prime Motor Comprehensive policy provides clients with the freedom of car hire benefits. All benefits are therefore afforded to clients in line with the terms and conditions of their policy.
Our Market Conduct Team will contact you to provide you with further feedback.
You will probably be delighted to recall that, unlike many other insurers, Prime SA guarantees to not increase the premiums for 24 months on the comprehensive cover on claim-free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team