BT
Boitumelo T
1 reviews | Active since Nov 2013
22 Aug 2022, 13:06
Shoddy workmanship + no feedback
How long does it take to get back to customers?! I complained on Wednesday last week about the shoddy work done on my car, 1.the windscreen that was fitted is not a Mazda one 2. The windscreen was not fitted correctly and neither have the parts been inserted back correctly. Glue was used to secure the parts which was never supposed to happen, this glue is visible and unsightly 3. There is an audible draft (similar to what you would hear when a window is slightly open) when driving so this windscreen isn’t fitted correctly 4. My car is now scratched and dented Please let me today know when all of this is going to be sorted
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Replies (2)
Prime South Africa's replyOfficial
22 Aug 2022, 17:10Dear Boitumelo T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply22 Aug 2022, 17:10
Official
Dear Boitumelo T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
25 Aug 2022, 21:23Dear Boitumelo T, Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service. We are pleased to note that your windscreen claim was approved.
Our company prides itself in affiliating with our trusted repairers who ensures high quality of workmanship and repairs. Please be assured that we do everything possible to ensure that an impeccable standard of repairs is conducted on approved claims. It is with great regret to note your dissatisfaction with the repair of your windscreen as we always endeavour to ensure that clients do not experience any inconvenience when they claim. Kindly note that the matter has already been escalated to the repairer. Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim. You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team
Our company prides itself in affiliating with our trusted repairers who ensures high quality of workmanship and repairs. Please be assured that we do everything possible to ensure that an impeccable standard of repairs is conducted on approved claims. It is with great regret to note your dissatisfaction with the repair of your windscreen as we always endeavour to ensure that clients do not experience any inconvenience when they claim. Kindly note that the matter has already been escalated to the repairer. Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim. You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team
Prime South Africa's reply25 Aug 2022, 21:23
Official
Dear Boitumelo T, Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service. We are pleased to note that your windscreen claim was approved.
Our company prides itself in affiliating with our trusted repairers who ensures high quality of workmanship and repairs. Please be assured that we do everything possible to ensure that an impeccable standard of repairs is conducted on approved claims. It is with great regret to note your dissatisfaction with the repair of your windscreen as we always endeavour to ensure that clients do not experience any inconvenience when they claim. Kindly note that the matter has already been escalated to the repairer. Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim. You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team
Our company prides itself in affiliating with our trusted repairers who ensures high quality of workmanship and repairs. Please be assured that we do everything possible to ensure that an impeccable standard of repairs is conducted on approved claims. It is with great regret to note your dissatisfaction with the repair of your windscreen as we always endeavour to ensure that clients do not experience any inconvenience when they claim. Kindly note that the matter has already been escalated to the repairer. Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim. You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team