CN
Chelleese N
1 reviews | Active since Oct 2023
13 Jun 2025, 08:22
Shockingly bad service!
Absolutely shocking service! Been a month without my vehicle now after an accident. They dont keep you updated on progress often. When they do they give you untruthful information. Worst Car Insurance ever!
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
13 Jun 2025, 13:06Dear Chelleese ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply13 Jun 2025, 13:06
Official
Dear Chelleese ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
18 Jun 2025, 09:22Hello Chelleese N,
Thank you for taking the time to share your feedback with us. We value all input as it helps us improve our service and address any concerns effectively.
We understand how frustrating it must be to be without your vehicle for such an extended period and to feel that the information provided has been inconsistent. At Prime SA, we are committed to delivering fair outcomes and excellent service to all our clients, and we take your concerns seriously.
Our internal complaints team is currently reviewing your case to ensure that all aspects of your claim are handled efficiently and transparently. We can confirm that the repairer confirmed that the car is still on track for finalisation of repairs by Friday, 20 June.
Prime SA is dedicated to offering value-for-money car insurance products paired with compassionate and professional service, ensuring our clients feel supported every step of the way.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply18 Jun 2025, 09:22
Official
Hello Chelleese N,
Thank you for taking the time to share your feedback with us. We value all input as it helps us improve our service and address any concerns effectively.
We understand how frustrating it must be to be without your vehicle for such an extended period and to feel that the information provided has been inconsistent. At Prime SA, we are committed to delivering fair outcomes and excellent service to all our clients, and we take your concerns seriously.
Our internal complaints team is currently reviewing your case to ensure that all aspects of your claim are handled efficiently and transparently. We can confirm that the repairer confirmed that the car is still on track for finalisation of repairs by Friday, 20 June.
Prime SA is dedicated to offering value-for-money car insurance products paired with compassionate and professional service, ensuring our clients feel supported every step of the way.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
The Prime SA Team