Shocking

I have been a loyal client with PMD, who pays monthly premium on time and I have never missed any single payment. But the service I have received for the past weeks is shocking. On the 12th May 2020 one of my vehicles was involved in an accident, unfortunately the vehicle was not drivable and had to be towed to the nearest storage yard by firsthelp which was authorized by PMD and the following day on the 13th May 2020 someone called me to confirm ownership of the vehicle where it was stored. I registered my claim, claim number: CL***. And first problem started when I needed car hire, my insurer told me that I had to call car hire company at my expense and hire the car for myself because the companies they use are not operating due to the lockdown, but I hired the car from hertz which is one of their partners. And was told that PMD covers car hire R4000 per annum and now I have reached my limit in 7days and I have returned the vehicle back to hertz. I gave PMD a solution that they must release my vehicle from the storage yard, payout my claim and I will take my vehicle to my repair, and they told me that the repair must be SAMBRA approved and I went out of my way to ensure that I find a repair who is open, SAMBRA approved and willing to fix my vehicle. NOW PMD is telling me that they can’t release my vehicle due to lockdown pandemic yet I’m an Essential Worker and providing Essential Services that was regulated by the government The accident happened during the lockdown, it was towed during the lockdown and PMD has been debiting my account during the lockdown. Now when I need the service I’m paying for I’m given excuses and not solution. The reason I pay my premium on time is for peace of mind. And the vehicle that helps me to earn a living and pay my premium is locked at a storage yard and yet PMD was so quick to debit my premium again. I never disappoint yet I don’t get the service I’m paying for.