SM
STORM M
1 reviews | Active since Dec 2014
19 Aug 2020, 10:19
Shameful service, don’t care about customer loosing money
I’m going to keep this simple, my vehicle was booked in on the 5 of May 2020, and today is the 19 August 2020, I still don’t have my vehicle, repairs took for ever, for a front bumper, intercooler, radiator, iv had to pay for lift club to get to work that cost me R1000 a week in addition to paying for that vehicle from the bank for 3 months along with the insurance, and all we asked was to please assist with the excess to be wavered so we can recover some cost, and there is no assistance in doing so, this has cost us so much money when we have insurance to try save money, this is pathetic and I will access any possible angle to fight this and pursue the money I have lost.
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Replies (2)
Prime South Africa's replyOfficial
19 Aug 2020, 11:37Dear Storm,
Thank you for taking the time to raise your concern with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your concern with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 Aug 2020, 11:37
Official
Dear Storm,
Thank you for taking the time to raise your concern with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your concern with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
21 Aug 2020, 16:02Dear Storm,
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
Please be assured that we do everything possible to ensure that an impeccable standard of repairs is conducted on approved claims within a reasonable time frame. It therefore delights us to note that the repairs to your vehicle are complete and your vehicle available for collection. The excess is an amount payable by a client in the event of an approved insurance claim and will be required by you prior to collection.
Correspondence addressing the timeline of the repairs to your vehicle has been sent to you by our Market Conduct Department.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply21 Aug 2020, 16:02
Official
Dear Storm,
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
Please be assured that we do everything possible to ensure that an impeccable standard of repairs is conducted on approved claims within a reasonable time frame. It therefore delights us to note that the repairs to your vehicle are complete and your vehicle available for collection. The excess is an amount payable by a client in the event of an approved insurance claim and will be required by you prior to collection.
Correspondence addressing the timeline of the repairs to your vehicle has been sent to you by our Market Conduct Department.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team