S
Solomon
1 reviews | Active since Aug 2026
18 Aug 2026, 15:22
Service recently rec...
Service recently received when I wanted to add a second vehicle was misleading as they opened a new policy when I have an existing policy
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Replies (2)
Prime South Africa's replyOfficial
18 Aug 2026, 16:54Hello Solomon, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply18 Aug 2026, 16:54
Official
Hello Solomon, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
21 Aug 2026, 11:22Hello Solomon S,
Thank you for taking the time to share your experience. We know how important it is to feel confident that the service you received matches your expectations.
At Prime, our aim is always to provide clear, transparent information so that every client understands how feels confident in their choice after signing up with us. Rest assured that it is standard practice to open different policy numbers for each insured asset, as the administration for each might require different back-office support. The separate policies are to ensure that we can better service the needs as they happen.
Nonetheless, our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We know how important it is to feel confident that the service you received matches your expectations.
At Prime, our aim is always to provide clear, transparent information so that every client understands how feels confident in their choice after signing up with us. Rest assured that it is standard practice to open different policy numbers for each insured asset, as the administration for each might require different back-office support. The separate policies are to ensure that we can better service the needs as they happen.
Nonetheless, our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply21 Aug 2026, 11:22
Official
Hello Solomon S,
Thank you for taking the time to share your experience. We know how important it is to feel confident that the service you received matches your expectations.
At Prime, our aim is always to provide clear, transparent information so that every client understands how feels confident in their choice after signing up with us. Rest assured that it is standard practice to open different policy numbers for each insured asset, as the administration for each might require different back-office support. The separate policies are to ensure that we can better service the needs as they happen.
Nonetheless, our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We know how important it is to feel confident that the service you received matches your expectations.
At Prime, our aim is always to provide clear, transparent information so that every client understands how feels confident in their choice after signing up with us. Rest assured that it is standard practice to open different policy numbers for each insured asset, as the administration for each might require different back-office support. The separate policies are to ensure that we can better service the needs as they happen.
Nonetheless, our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team