Service: ***********

If you could help me understand:<br> <br> - I am paying for a vehicle that is stuck in Ace Booysen Salvage (your property) from January.<br> - I have to take a taxi to work everyday & it is very expensive not convenient for me.<br> - I've paid my insurance premiums every month in full.<br> <br> Why is it so hard for you guys to deliver?<br> <br> - Asking me if I was on drugs or taken alcohol? That's an insult.. How many times do I have to answer the same questions? (1st time on 1st contact to apply for claim, 2nd Claim Form, 3rd Accident Scene Form, 4th Telephone Call) I have a case number from Metro, they were there at the accident scene.. Isn't that the whole evidence to proof if \REALLY\" I had an accident & I wasn't on drugs or never taken alcohol?<br> <br> - I have to call you to get the updates on the claim, why should I push?<br> <br> - Why do you have to decide where you'll pay for the claim or not? You've written off the vehicle ...<br> That car is an insurance for my job, if I don't have a car, I might as well go & hunt for another job. I depend on this car.<br> You escalated my claim to the Management that can't even manage their own department with claims?<br> <br> Stop saying you \"PRIORITISING\" this claim, give me the FINAL VERDICT."