1 reviews | Active since Apr 2013
SERVICE DELIVERY AND LACK OF INFORMATION
On 2May I had a break down at 7:45PM-my car had to be towed as it could not move.Called insurance at 7:57PM&spoke to Tshifiwa.We spent 8min on phone and he advised I will be assisted in 20min.Time went by but no one called.Had to call back at 20:37, Tshifiwa said he's waiting for something but promised to call again in 5min.Consultant Tshifiwa called at 20:57 and indicated I would have to wait another 45min after waiting for an hour already.At the very same time I received a message to say I will be assisted at 20:56but that was a lieTow truck arrived at 21:43PM close to 2hours later(mind you Im female).Car had to be towed home as no mechanic is available at 11pm wen we arrived.Wanted to find out if I can be towed to mechanic today by Crystal said no-they don't EVER tow clients from home?sent email to ask-Ester promised id be called-still waiting.Called at noon to ask for my policy agreement-Tumi promised to send it to the policy holder (dad).Dad has not received anything.monthly payments are made but when you need assistance insurance treats you like a pest and all u need is info and assistance.Why such bad service though? ? Very disappointing.
We regret to learn of your disappointment and appreciate you bringing this concern to our attention.
It certainly sounds like our roadside service provider in the area where you broke down on Saturday night during the long weekend could have been somewhat more prompt. We shall immediately take this matter up with them and ask for a full report.
Our understanding is that your vehicle was nonetheless safely towed to your residence as requested within the time-frame disclosed by the roadside assistance technician. We are further pleased to learn that you were at least not alone in the vehicle during that period.
Another copy of your Dad's policy document has been sent to him as requested, despite same having been sent upon inception of the policy.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We regret to learn of your disappointment and appreciate you bringing this concern to our attention.
It certainly sounds like our roadside service provider in the area where you broke down on Saturday night during the long weekend could have been somewhat more prompt. We shall immediately take this matter up with them and ask for a full report.
Our understanding is that your vehicle was nonetheless safely towed to your residence as requested within the time-frame disclosed by the roadside assistance technician. We are further pleased to learn that you were at least not alone in the vehicle during that period.
Another copy of your Dad's policy document has been sent to him as requested, despite same having been sent upon inception of the policy.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team