1 reviews | Active since Feb 2017
**** service
<p>Waiting more than a month for my car to go to panelbeaters, the lady in charge lies to my father when he asks her did she speak to me her answers are either tried to call but she never did or my phone is off and left a voice message which is false, to my witness in the car gets told I spoke to her before I called you. They are useless and don't know how to spell or do customer service. </p>
Hello ffs7898,
Thank you for taking the time to bring your concern to our attention. We are saddened to hear about the perceived delays on your father’s claim and wish to assure you that we are doing our utmost to obtain the required outstanding information.
As you are aware, a substantial period of time passed whilst your assigned claims technician adhered to your father’s request to hold off on the validation of the claim during the festive season.
Our records also show that accurate Claim updates was often provided to you and your father in a friendly and professional manner whenever requested.
Nevertheless, your complaint is important to us and our claims Department will work closely with your father until the claim is finalised.
Should you have any further concerns, please do not hesitate to contact us directly.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Hello ffs7898,
Thank you for taking the time to bring your concern to our attention. We are saddened to hear about the perceived delays on your father’s claim and wish to assure you that we are doing our utmost to obtain the required outstanding information.
As you are aware, a substantial period of time passed whilst your assigned claims technician adhered to your father’s request to hold off on the validation of the claim during the festive season.
Our records also show that accurate Claim updates was often provided to you and your father in a friendly and professional manner whenever requested.
Nevertheless, your complaint is important to us and our claims Department will work closely with your father until the claim is finalised.
Should you have any further concerns, please do not hesitate to contact us directly.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team