SM
Sello M
1 reviews | Active since Oct 2024
07 Apr 2026, 07:51
Seeking help regarding thirdparty claim
Am writing this seeking help for my third party cover, it’s been 3 months and 1 week since the guy i bumped claimed and he did send everything’s they wanted but they giving him problem when they supposed to pay, claim handler is Dimakatso
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
07 Apr 2026, 08:45 Hello Sello, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply07 Apr 2026, 08:45
Official
Hello Sello, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
10 Apr 2026, 18:42Hello Sello M,
Thank you for bringing your concern to our attention and for sharing your experience with us. We value all input as it helps us improve and better serve our clients.
At Prime South Africa, we take pride in extending the same excellent service to third parties as to our clients.
Our records indicate that the third-party claim has been processed and the payment has loaded for approval and the third party can expect to receive the payment within the next two weeks. We acknowledge that, from your and the third party’s perspective, the wait has felt long and this has understandably caused frustration.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Prime’s indemnity claims process is built on trust and efficiency, settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for bringing your concern to our attention and for sharing your experience with us. We value all input as it helps us improve and better serve our clients.
At Prime South Africa, we take pride in extending the same excellent service to third parties as to our clients.
Our records indicate that the third-party claim has been processed and the payment has loaded for approval and the third party can expect to receive the payment within the next two weeks. We acknowledge that, from your and the third party’s perspective, the wait has felt long and this has understandably caused frustration.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Prime’s indemnity claims process is built on trust and efficiency, settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply10 Apr 2026, 18:42
Official
Hello Sello M,
Thank you for bringing your concern to our attention and for sharing your experience with us. We value all input as it helps us improve and better serve our clients.
At Prime South Africa, we take pride in extending the same excellent service to third parties as to our clients.
Our records indicate that the third-party claim has been processed and the payment has loaded for approval and the third party can expect to receive the payment within the next two weeks. We acknowledge that, from your and the third party’s perspective, the wait has felt long and this has understandably caused frustration.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Prime’s indemnity claims process is built on trust and efficiency, settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for bringing your concern to our attention and for sharing your experience with us. We value all input as it helps us improve and better serve our clients.
At Prime South Africa, we take pride in extending the same excellent service to third parties as to our clients.
Our records indicate that the third-party claim has been processed and the payment has loaded for approval and the third party can expect to receive the payment within the next two weeks. We acknowledge that, from your and the third party’s perspective, the wait has felt long and this has understandably caused frustration.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Prime’s indemnity claims process is built on trust and efficiency, settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team