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I was involved in accident Monday morning in klerksdorp which is where I stay. I made a call to PMD about my car and they suggested that my car be towed to vreeniging for assessment. I ask the consultant why my car has to go that far and she said that they only have an asesser there but prior to that I then asked how is my car is gonna come back to klerksdorp and then she said I shouldn't worry about it as the insurer is the one that took my car there and now that my car have to come back to klerksdorp for repairs, the consultants tell me that no it's too expensive to take the car back to klerksdorp which is where the car was initially. now my question is why did they have to take the car couldn't they have appointed the assessor to come assess the car at home and invistigations be conducted and nobody can help with that. and as per policy that you offered you did stipulate that I have unlimited tow services and now that I need one you change the tone of the music. no 2 when PMD initially convinced me to join them they promised a lesser excess to my claims and which will go down monthly but now when I make a claim I find out that my excess went up with the whole R3000. 00 after 2 years with you and reason being I'm under 30 years which I've been since the day I joined this company. I just want to stipulate that you guys are ****** and fly by night company I can't believe I left my previous insurer to this mediocrity after this I'm definitely canceling my services with you guys. I ignored all the red signs that were there everybody warned me about you guys but I took a chance as a believer that maybe people are just exaggerating. I'm definitely taking this up with the legal department you can't keep scheming hard working south Africans of their hard earned money like this