SM
Sanele M
1 reviews | Active since May 2021
06 May 2021, 16:59
********
My policy was declined saying they only cover natural fire and natural disasters. While that was not disclosed to me when taking the policy. I started reading the policy wording after the incident. That's when I realized these people cover absolutely nothing. What they sell is not a comprehensive cover but a ****. I wish people would look at their policy wording before it's too late
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
06 May 2021, 21:08Dear Sanele M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply06 May 2021, 21:08
Official
Dear Sanele M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
12 May 2021, 12:59Dear Sanele M,
Thank you for your correspondence regarding the excess app**** on your claim.
We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
As you have approached the office of Ombudsman for Short Term Insurance, we do hope that you obtain the confirmation you are seeking regarding the outcome of your claim. In addition, we are obliged to direct all communication with regard to your claim via the OSTI’s office and are awaiting their findings. On receipt, we will of course, respect their report.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply12 May 2021, 12:59
Official
Dear Sanele M,
Thank you for your correspondence regarding the excess app**** on your claim.
We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
As you have approached the office of Ombudsman for Short Term Insurance, we do hope that you obtain the confirmation you are seeking regarding the outcome of your claim. In addition, we are obliged to direct all communication with regard to your claim via the OSTI’s office and are awaiting their findings. On receipt, we will of course, respect their report.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued endeavours on your behalf.
Kind regards,
The PMD Team