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vince.manaka vince.manaka
1 reviews | Active since May 2016
07 Jun 2021, 10:37
**** of an insurance
**** of an insurance I'm very disappointed with the service my fiancée received f prime Meridian direct (PMD). She registered the claim with them on the 15 of May for an accident she had with her vehicle,to date there is no feedback she still stuck with a damaged vehicle at home no one has collected the vehicle or assessed the damages and she is using her vehicle to go to work,they hired her a rental car which is now suppose to return back as the 30 days are almost over and they advised they will not extend her rental and i am also a policy holder on their books so disappointed **** service - her claim number - CL - ***
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Replies (2)
Prime South Africa's replyOfficial
07 Jun 2021, 10:46Dear Vince M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply07 Jun 2021, 10:46
Official
Dear Vince M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
11 Jun 2021, 08:00 Dear Vince Manaka,
We appreciate your post alerting as client service is of great importance to us.
At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. During the claim’s validation stage and assessment process, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected. Rest assured that our Claims Team is working diligently to ensure that the outcome on your claim is swiftly reached.
You will no doubt be pleased to remember that we offer 24 hour roadside assistance to all of our clients following an incident.
Kind regards,
The PMD Team
Prime South Africa's reply11 Jun 2021, 08:00
Official
Dear Vince Manaka,
We appreciate your post alerting as client service is of great importance to us.
At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. During the claim’s validation stage and assessment process, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected. Rest assured that our Claims Team is working diligently to ensure that the outcome on your claim is swiftly reached.
You will no doubt be pleased to remember that we offer 24 hour roadside assistance to all of our clients following an incident.
Kind regards,
The PMD Team