**** of an insurance

I'm very disappointed with the service I received from prime Meridian direct (PMD). I got into an accident on the 25th of April 2021, my car was towed to Polokwane auction nation, was told its a write off and claim was filed. After everything was submitted on the 26th of April, I never heard from them again, I was the one who kept on calling for updates throughout the whole process. After almost a month I was told that the report from their expert was inconclusive and they appointed another expert. The second expert went to the scene exactly after a month of the accident and thereafter my claim was rejected on the 4th of June on the basis of that second expert's calculations which said I was speeding but they are denying to show me the report. I was then instructed to fetch my written off car after 5 days and pay an amount of R4771.32. When trying to call to enquire the consultants won't help me but they also won't transfer me to their superiors. Tried to write my review on their Facebook page but they mute it within minutes, block me and only leave good reviews on the page.