1 reviews | Active since Aug 2024
****s, going back on their word!!!
I recently changed vehicles and did a quote with PMD. They quoted me about R1400 which I wasn't happy with because I have been with them for about 8 years with my other vehicles. So I asked the consultant to go back and get me a better premium. They came back with an updated offer of about R1300 which I also declined. They revised and came back with an offer of about R1200 which I accepted. However when I got the policy documents they had a premium of about R1400. When I asked about this they said the system didn't factor in the discount however my premium will remain as that R1200. Now they are going back on their word and saying there was a miscommunication my actual premium will be about R1300 and they have also increased my excess from R5000 to R6500 which I did not consent to. I need a manager to contact me and resolve this, I want what was agreed upon.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for your post. We value all feedback as we continuously strive to improve our service.
Our foremost objective is always to treat our policyholders fairly. Part of this ethos is ensuring thoroughness and quality handling of interactions.
We regret to learn that your expectations surrounding our client service and communication were not met. However, we note that our Market Conduct Team has alleviated your concern. We are further pleased to confirm that you will have fixed premiums for 24 months as long as you remain claim.
It is most comforting to know that Prime SA has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The Prime SA Team
Thank you for your post. We value all feedback as we continuously strive to improve our service.
Our foremost objective is always to treat our policyholders fairly. Part of this ethos is ensuring thoroughness and quality handling of interactions.
We regret to learn that your expectations surrounding our client service and communication were not met. However, we note that our Market Conduct Team has alleviated your concern. We are further pleased to confirm that you will have fixed premiums for 24 months as long as you remain claim.
It is most comforting to know that Prime SA has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The Prime SA Team