PT
Phuti T
1 reviews | Active since Sept 2017
16 Jul 2024, 10:49
Rude lady from PMD. Good thing I cancelled
One lady called to cancel insurance - wow the lady lacks customer services and likes to argue. One last thing she hung up on me when I was talking. If the company was mine she was gonna be fired. She lacks respect for clients. Rude and does not deserve to work at PMD. I am glad I cancelled their policy. Imagine rude call center agents handling your claim. Never.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
16 Jul 2024, 12:36Dear Phuti
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply16 Jul 2024, 12:36
Official
Dear Phuti
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
19 Jul 2024, 13:34 Dear Phuti T,
Thank you for raising your concern with us. We appreciate the time you have taken to note your disappointment.
We aim to provide world-class service to our policyholders during every interaction.
Providing peace of mind to our clients is at the core of our service as we understand how important it is to have reliable communication channels, especially when you need us the most.
We are glad to note that we could connect with you with our Claient Service Team and address your query directly. We can confirm that you were assisted with the cancelation of your policy.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our best-continued efforts on your behalf.
Kind Regards,
The PMD Team
Thank you for raising your concern with us. We appreciate the time you have taken to note your disappointment.
We aim to provide world-class service to our policyholders during every interaction.
Providing peace of mind to our clients is at the core of our service as we understand how important it is to have reliable communication channels, especially when you need us the most.
We are glad to note that we could connect with you with our Claient Service Team and address your query directly. We can confirm that you were assisted with the cancelation of your policy.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our best-continued efforts on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply19 Jul 2024, 13:34
Official
Dear Phuti T,
Thank you for raising your concern with us. We appreciate the time you have taken to note your disappointment.
We aim to provide world-class service to our policyholders during every interaction.
Providing peace of mind to our clients is at the core of our service as we understand how important it is to have reliable communication channels, especially when you need us the most.
We are glad to note that we could connect with you with our Claient Service Team and address your query directly. We can confirm that you were assisted with the cancelation of your policy.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our best-continued efforts on your behalf.
Kind Regards,
The PMD Team
Thank you for raising your concern with us. We appreciate the time you have taken to note your disappointment.
We aim to provide world-class service to our policyholders during every interaction.
Providing peace of mind to our clients is at the core of our service as we understand how important it is to have reliable communication channels, especially when you need us the most.
We are glad to note that we could connect with you with our Claient Service Team and address your query directly. We can confirm that you were assisted with the cancelation of your policy.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our best-continued efforts on your behalf.
Kind Regards,
The PMD Team