DS
Desmond S
1 reviews | Active since Jul 2023
05 Feb 2026, 11:22
RUDE AND UNPROFESSIONAL BEHAVIOR - THANDI AND NONTSIKELELO
Worst service received from Thandi and Nontsikelelo Nkosi the claim handlers, accident happened in 2025 August and till this day my 3rd party claim has not been attended to or given feedback. THANDI and NONTSIKELELO NKOSI were rude to my 3rd and unprofessional, even dropped the phone on him upon requesting for feedback. Worst insurance,
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Replies (3)
Prime South Africa's replyOfficial
05 Feb 2026, 12:49Hello Desmond, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply05 Feb 2026, 12:49
Official
Hello Desmond, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
DS
Desmond S's updateReviewer Update
05 Feb 2026, 16:24Good day Prime
A detailed response still waiting for the feedback! The service being received from Prime is quite disappointing and i have multi insurance covered by Prime and not even a single payment bouncing or not being paid and i receive such poor service. Its time to part ways with Prime, i will not stop posting this unprofessionalism from Prime.
A detailed response still waiting for the feedback! The service being received from Prime is quite disappointing and i have multi insurance covered by Prime and not even a single payment bouncing or not being paid and i receive such poor service. Its time to part ways with Prime, i will not stop posting this unprofessionalism from Prime.
DS
Desmond S's update05 Feb 2026, 16:24
Reviewer Update
Good day Prime
A detailed response still waiting for the feedback! The service being received from Prime is quite disappointing and i have multi insurance covered by Prime and not even a single payment bouncing or not being paid and i receive such poor service. Its time to part ways with Prime, i will not stop posting this unprofessionalism from Prime.
A detailed response still waiting for the feedback! The service being received from Prime is quite disappointing and i have multi insurance covered by Prime and not even a single payment bouncing or not being paid and i receive such poor service. Its time to part ways with Prime, i will not stop posting this unprofessionalism from Prime.
Prime South Africa's replyOfficial
10 Feb 2026, 09:33Hello Desmond S,
Thank you for taking the time to share your feedback with us. We value all input as it helps us improve and better serve our clients.
At Prime, we aim to deliver simple, professional and compassionate service, and we know that respectful, timely communication is a crucial part of that.
Third-party claims often require additional time to process as they involve coordination with external parties, such as service providers and other insurers. This ensures that all necessary information is verified and validated to achieve a fair and accurate resolution. We are pleased to confirm that your third-party claim was approved on 5 February 2026. Our Market Conduct Team has also already been in contact with you to resolve your concern.
Prime’s indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply10 Feb 2026, 09:33
Official
Hello Desmond S,
Thank you for taking the time to share your feedback with us. We value all input as it helps us improve and better serve our clients.
At Prime, we aim to deliver simple, professional and compassionate service, and we know that respectful, timely communication is a crucial part of that.
Third-party claims often require additional time to process as they involve coordination with external parties, such as service providers and other insurers. This ensures that all necessary information is verified and validated to achieve a fair and accurate resolution. We are pleased to confirm that your third-party claim was approved on 5 February 2026. Our Market Conduct Team has also already been in contact with you to resolve your concern.
Prime’s indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team