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Patrick M

1 reviews | Active since Jan 2022

10 Jan 2022, 19:34

Robbing and cheating insurance company.

I was involved in an accident 4months ago on the 24.09.2021. I submitted my claim to Prime Meridian Direct as my insurer. My claim was authorized within 7 to 8 days.

I struggled after my vehicle was assessed and damages to my vehicle were over 129k. Prime Meridian Direct send something called all in one to the panelbeater to repair my vehicle with an offer of 89k. The panelbeater refused the offer and told that amount is too little to repair my vehicle and the car is a write off.

Prime Meridian Direct took over a month looking for another panelbeater who can accept their ridiculous all in one offer.

I called several times asking to speak to the assessor and they said he's not taking calls. I submitted my complain to them as well and when I call to speak to the complain officer she's also not taking calls.

I requested them to send me the threshold of how much they can spend on a vehicle before they deem it a write and they refused to give me that information as well.

I have been using different insurance companies and it's the 1st time i hear of something called all in one offer.

Prime Meridian is using unfair tactics to repair write off vehicles.

This company is cheating and robbing their clients.

0
Replies (4)
Prime South Africa
Prime South Africa's reply11 Jan 2022, 08:33
Official
Dear Patrick M,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply14 Jan 2022, 09:31
Official
 Dear Patrick M, 

Thank you for your post. Client service is of paramount importance to us and we welcome all client feedback. 

We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect. 

Should you, however, wish to correspond with us directly, we will need to withdraw your complaint from the OSTI. 

You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience. 

Assuring you of our continued best endeavours on your behalf. 

Kind regards, 
The PMD Team 
PM
Patrick M's update17 Jan 2022, 08:12
Reviewer Update
I will like to correspond directly with PMD if it's transparent and promises to treat me as a customer fairly. I want to know the threshold of how much the insurer can spend on a vehicle before they can deem it a write off. I'm not happy with the all in one offer they are offering to the panelbeater. I'm researching with assessors of different companies and up to now they are saying it's a ****. I'm prepared to go to the radio so that as many as possible knows about this ****. I have been without a car for 4months because PMD wants to repair a write off vehicle.
PM
Patrick M's update28 Jan 2022, 09:38
Reviewer Update
Ombudsman closed my matter on Wednesday and PMD in favour of me. I've been calling since yesterday to find out when payment will be made on my account and the advisors are telling me that they can't get hold of a lady dealing with my claim. Her name is Saseeya Mahommed. I spoke to 3 advisors who said they sent her emails to contact me and she has never contacted me. This is the full 4 months since I claimed and I'm still struggling even after the ombudsman made a ruling.

PMD is quick to pay windscreen and small claims.

Have a big claim with PMD and you will remember my words.

PMD is one of the useless insurance company in SA.